Privacy Policy

At Ella (“Ella” or “SeoElla.com” or “us” or “we”), we deeply value your privacy and are committed to safeguarding the information we collect about you. This Privacy Policy is crafted to help you understand how we gather, store, use, and share your personally identifiable information. This policy applies to our website at www.seoella.com, any mobile or localized versions, and related subdomains (collectively, the “Site”). It also covers information we may collect through content available on third-party sites or platforms.

By using or accessing the Site, you agree to the practices outlined in this Privacy Policy, our Terms of Use, and any other policies or notices we post on the Site.

Ella also offers a comprehensive SEO management platform designed to maximize the impact of your SEO initiatives. Please note that the use of this platform is governed by separate terms of service, and this Privacy Policy only applies where specifically mentioned.

1. Types of Information We Collect

In many cases, you may choose to interact with us anonymously or under a pseudonym, such as when browsing the Site casually. We will indicate when this is an option.

• Personal Information: This includes your username, first and last name, email or postal address, telephone number, or other details you provide when creating an account or filling out forms on the Site.
• Transaction Information: Details provided when requesting information about our products or services.
• Usage Data: Technical data automatically collected from your device, including IP address, browser type, ISP, referring/exit pages, operating system, date/time stamp, and clickstream data.
• User Content: Comments or other information you post on the Site.
• Location Data: Information collected when you visit the Site, including location details from your device, where legally permissible.
• Interaction Data: Information collected when you engage with our content on the Site or third-party sites, such as social media platforms.

2. How We Collect Information

We and our service providers may gather information through various methods:

• Direct Interactions: When you request products, services, or information, fill out forms, or engage with us through the Site.
• Third-Party Sources: To update or supplement the information you provide or that we collect automatically.
• Automatic Data Collection: Using technologies like cookies, Flash cookies, HTML5 local storage, pixel tags, web beacons, clear gifs, and other tracking tools. By using the Site or interacting with our content on third-party sites, you agree that we and our service providers may set cookies on your device and use other tracking technologies.

3. How We Use the Information We Collect

We use your information to:

• Provide, maintain, and improve the Site and our products and services.
• Diagnose and resolve technical issues.
• Prevent unauthorized use or abuse of the Site and our products and services.
• Analyze trends and gather demographic data.
• Deliver customer service and respond to your inquiries.
• Communicate with you, including sending newsletters, promotions, and special offers.
• Fulfill other purposes as described at the time of collection or as authorized by law.

4. Sharing Your Information with Third Parties

Ella does not sell, trade, or transfer your personally identifiable information to third parties, except in limited circumstances:

• Service Providers: We may share your information with third-party service providers to help with our business activities, such as marketing, advertising, order fulfillment, and improving the Site. These providers are required to process your information in accordance with our instructions and security protections.
• Affiliates: We may share your information with our parent companies, subsidiaries, and affiliates, who may use it as described in this Privacy Policy.
• Legal Requirements: We may disclose your information when required by law or to protect the rights, property, or safety of Ella, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
• Aggregated Data: We may share aggregated or non-personally identifiable information with third parties for various purposes.

5. International Transfer of Data

Your information may be transferred to and processed in countries outside of your own, including the United States or any other country where Ella or its affiliates and service providers operate. By using the Site, you consent to these transfers.

6. Changes of Control

If Ella undergoes a business transaction such as a merger or sale, your information may be transferred as part of the assets involved.

7. Children Under Age 13

The Site is not intended for children under 13, and we do not knowingly collect information from individuals under this age. If we become aware of such information, we will promptly delete it. If you believe we may have collected data from a child under 13, please contact us.

8. An Explanation Of Cookies And Other Technologies

• Cookies: Small text files stored on your device for record-keeping purposes, such as confirming that users are logged in.
• Pixel Tags: Embedded in web pages, videos, or emails, these allow a web server to read certain information from your browser.
• Flash Cookies and HTML5 Storage: Used for similar purposes as cookies but stored in different parts of your device.

9. Third-Party Sites

This Privacy Policy applies only to information collected by Ella. We encourage you to review the privacy policies of other websites you visit.

10. Your Controls and Choices

• Opt-Outs: You may opt out of certain uses of your information, although this may limit some features of the Site.
• Communication Preferences: You can opt out of receiving promotional communications by following instructions in the communications or on the Site.
• Cookie Management: You can block or remove cookies using your browser settings, but this may affect Site functionality.

11. Accessing and Updating Personally Identifiable Information

You have the right to access, correct, or delete the information we hold about you. Contact us using the details provided to make such requests.

12. Storage and Security

We store your information securely and take reasonable measures to protect it. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

13. Enforcement

Ella regularly reviews its compliance with this Privacy Policy. If you have any concerns about your privacy, please contact us, and we will respond promptly.

14. Terms of Use, Notices, and Revisions

Please also review our Terms of Use. We reserve the right to change this Privacy Policy at any time. Material changes will be posted, and non-material changes will take effect immediately.

15. Contact Us

For questions, suggestions, or requests related to this Privacy Policy, please contact us at hello@seoella.com.